All orders and sales made through the LOD website are subject to the following conditions:
LOD has the right to change or modify the general conditions of sale and delivery at any time. It is the client’s responsibility to regularly consult these conditions.
LOD guarantees that its products comply with the specifications contained in each of its articles.
Purchase
When the client makes a purchase, it indicates that he or she agrees to the terms and conditions detailed here. Once the purchase is made, the client will receive a confirmation of his or her order via email. LOD will send said confirmation of purchase once the client has paid for the product. LOD reserves the right to reject orders if aberrant conditions are found.
Shipping and Delivery
LOD will supply its products while they are in stock. The products are only available in the countries indicated on the website. Errors in the given address are the client’s responsibility and may incur additional costs.
Prices do not include shipping or delivery of the products to the client. The shipping and delivery costs will be mentioned separately. A delay in delivery does not indicate a breach of purchase or payment and therefore will not result in a refund to the client. In the event that the goods are not delivered, the client may obtain a full refund of the amount paid, without interest or other forms of reimbursement.
The carrier will offer delivery of the package to the client on two occasions. If the client is not present at either of those two times, the products will be returned to Vitbot headquarters. In this case, the client will be responsible for paying the cost of delivery a second time.
Shipping costs vary by country. Currently we only ship to those countries listed. (List available on the web store.)
How much are the shipping costs?
After you enter the shipping address and before you pay for your order, the exact amount of the shipping cost will appear, allowing you to decide whether or not to proceed with the order.
Prices and Payment Methods
The prices of the Vitbot products do not include shipping costs. These will be charged separately once the order is complete. All prices are per unit, unless otherwise indicated.
In the event of a discount or promotion of a specific product, the client must conform to the indicated days. If the consumer purchases the product before or after this promotion, he or she may not claim to be owed the price difference.
Payment for purchases can be made by bank card, Apple Pay, Amazon or PayPal. The accepted bank cards are: Visa, MasterCard and American Express.
In the event that the POS (Point of Sale Terminal) reports the denial of the card, the order will be automatically canceled.
Warranty and Returns
LOD guarantees that its products comply with the specifications that appear in each of its articles and that they have the corresponding food certifications.
Refunds will not be made for fresh products, open or manipulated products, or products that are to be returned after the deadline.
If a LOD product is purchased through our website and it has a problem due to manufacturing defects or shipping damage, you have a maximum period of 14 days, from the date of purchase, to request the return or exchange. If the LOD product was acquired from a distributor, you must contact said distributor in order to request the return or exchange. In that case, you also have a maximum period of 14 days from the date of purchase. This warranty does not include wear and tear from use – scratches, bumps, etc. – or breakage and/or falls.
The original shipping costs are borne by the client, as are the return costs. For additional protection, we suggest that all returns be sent through a trackable Carrier. This makes it easier for both parties to know where the product is located at any time.
LOD total liability for any loss or damage shall not exceed the purchase price of the product. In no event will Vitbot be responsible for indirect, incidental or special damages of any kind. For any questions regarding the warranty of LOD products, you can contact our distributors, or email us directly at lod@lodlivingdrinks.com or by phone +34 93 781 78 75. It is the customer’s responsibility to send the item (s) to the following address:
Vitbot Europe S.L.
C / Almeria 40 F
08226 Terrassa (Barcelona)
Spain